StarNest Privacy Policy

Last Updated: 24 August 2026

StarNest Corporation (“StarNest”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a reservation, contact us, stay at one of our properties, or otherwise use our services.

1. Information We Collect

We may collect personal information including:

• Your name, email address, telephone number and residential address;
• Reservation and stay information, including arrival and departure dates, number of guests and accommodation preferences;
• Information about additional guests included in a reservation;
• Identification documents or information where required for guest verification, security or legal and regulatory purposes;
• Payment and transaction information;
• Messages, enquiries, requests and other communications with StarNest;
• Information relating to your stay, including special requests, preferences and feedback;
• Technical information such as IP address, browser type, device information and website usage data; and
• Any other information you voluntarily provide to us.

2. How We Use Your Information

We may use your personal information to:

• Process, manage and confirm reservations;
• Provide accommodation and guest services;
• Communicate with you before, during and after your stay;
• Process payments, refunds and applicable charges;
• Verify guest identity where appropriate;
• Provide customer support and respond to enquiries;
• Manage our properties and reservation systems;
• Maintain safety, security and prevent fraudulent or unauthorised activity;
• Improve our accommodation, website and guest experience;
• Maintain business, accounting and transaction records;
• Comply with applicable legal, regulatory, tax and reporting obligations; and
• Send marketing communications where permitted by law and where you have provided any consent required by applicable law.

3. Reservation Management and Third-Party Service Providers

To operate our accommodation and reservation services efficiently, StarNest uses third-party technology and service providers.

We may share or process personal information through providers that assist us with:

• Property and reservation management;
• Online booking systems;
• Channel management and distribution;
• Payment processing;
• Website hosting;
• Guest communications;
• Accounting and financial administration;
• Customer relationship management;
• Email and communication services;
• Analytics and website performance;
• Identity or guest verification; and
• Other services necessary to operate our accommodation business.

For example, when you make a direct reservation through our website, your reservation information may be processed through our property and reservation management software, such as Lodgify.

Where a reservation originates through a third-party booking platform, such as Airbnb or another online travel agency, information may also be exchanged between StarNest and that platform as necessary to administer your reservation.

We only intend to provide service providers with information reasonably necessary for them to perform their services. These providers may process information in accordance with their own privacy policies and applicable data-protection requirements.

4. Payment Information

Payments may be processed by third-party payment providers.

StarNest may receive information confirming your payment and transaction details. Depending on the payment method used, your complete payment-card or financial information may be collected and processed directly by the relevant payment provider rather than stored by StarNest.

The privacy and security practices of the payment provider may also apply to your transaction.

5. International Processing and Data Transfers

Some of the technology platforms and service providers used by StarNest may operate servers or process information outside the Philippines.

As a result, personal information may be transferred to, stored in or processed in another country where permitted by applicable law.

Where required, we take reasonable steps to ensure that personal information transferred or processed internationally receives appropriate protection.

6. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to:

• Keep the website functioning correctly;
• Remember preferences;
• Understand how visitors use our website;
• Measure website performance;
• Improve the booking experience; and
• Support analytics or marketing activities where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Information About Other Guests

If you provide personal information about another guest as part of a reservation, you should ensure that you are authorised to provide that information and, where appropriate, that the guest is aware that their information may be processed in accordance with this Privacy Policy.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, administer reservations, maintain appropriate business and financial records, resolve disputes and comply with applicable legal, tax, accounting and regulatory requirements.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate and subject to applicable retention requirements.

9. Security

StarNest takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to request access to or correction of your information, object to or restrict certain processing, withdraw consent where processing is based on consent, or request deletion of information where legally applicable.

Certain information may need to be retained despite such a request where StarNest has a legal, regulatory, contractual or legitimate business requirement to retain it.

To make a privacy-related request, please contact us using the details below.

11. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws, regulations, court orders or lawful government requests;
• Meet tax, registration, accommodation or reporting requirements;
• Protect the rights, property or safety of StarNest, our guests or others;
• Investigate suspected fraud, misconduct or security incidents; or
• Establish, exercise or defend legal claims.

12. Third-Party Websites and Booking Platforms

Our website may contain links to third-party websites, booking platforms, payment providers or other external services.

Those organisations may have their own privacy policies and terms. StarNest is not responsible for the privacy practices of independent third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our operations, technology, service providers or legal requirements.

The latest version will be published on our website together with the date it was last updated.

14. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the way StarNest handles personal information, please contact:

StarNest Corporation
Email: [email protected]
Website: starnest.com.au

Philippines